Refund policy

Returns

We gladly accept returns on unused and unworn items in their original condition within 14 days of delivery. To be eligible for a return:

  • Items must include original tags and/or packaging.

  • Products must not be washed, worn, or damaged.

  • You’ll also need the receipt or proof of purchase.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
Please note: returns must first be requested by email before shipping any item back. Items sent back without prior approval will not be accepted.

Return address:
526 Legacy Circle Southeast, Calgary, Alberta, T2X 5J5, Canada

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Custom or personalized products

  • Gift cards

  • Any item that has been worn, washed, or damaged (unless due to our error)

Damages & Issues

Please inspect your order upon delivery and contact us immediately at fishrchicks@gmail.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges

Looking for a different size or style?
We’re happy to process an exchange if the item is in stock. Please email us first to check availability.

Note: Customers are responsible for the cost of shipping the exchange item.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved:

  • Your refund will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable.

  • Please note, it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at fishrchicks@gmail.com.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.

How to Start a Return

Please email us at fishrchicks@gmail.com with:

  • Your order number

  • The item(s) you’d like to return or exchange

  • A brief reason for the return

We’ll get back to you within 2 business days with the next steps.

✅ This version:

  • Keeps the client’s 14-day return period.

  • Adds address, EU clause, processing timelines, and clear instructions (GMC requirements).

  • Looks professional and consistent across Shopify + GMC.

Do you want me to also draft a shorter customer-friendly version (1–2 paragraphs) that you can show on the product pages/footer, while keeping this detailed one in Policies?